Helpdesk Bundle 10 hours — Start & Ad hoc Support
For occasional support
This bundle is ideal for companies that mainly use Odoo independently but occasionally need professional assistance. Perfect for small questions, corrections or short interventions.
Our bundles are valid for 12 months.
SLA 24 hours not in the weekend.
Helpdesk Bundle 25 hours — Operational Certainty
For active Odoo users
With 25 hours, you have enough margin to keep Odoo running smoothly. This bundle provides peace of mind and continuity for teams that regularly need support.
Our bundles are valid for 12 months.
SLA 24 hours not in the weekend.
Helpdesk Bundle 50 hours — Priority Support
For intensive use and growth
The 50-hour bundle is intended for organizations that rely heavily on Odoo in their daily operations. You enjoy maximum flexibility and quick follow-up, with room for improvements and expansion.
Our bundles are valid for 12 months.
SLA 6 hours 7 days a week from 8am to 8pm
How do you correctly submit a help desk ticket?
To ensure a quick and correct follow-up, we ask you to describe your question or problem as clearly and completely as possible when creating a ticket. The more concrete the information, the more efficiently we can assist you.
The first step is always to log in, so that the ticket is correctly registered and can be immediately linked to the right data.
Always provide the following information
Short, clear description of the problem or question
Context: in which part of Odoo does the problem occur (e.g., sales, accounting, inventory, CRM, website, …)
Specific error message (if applicable)
What you expected versus what actually happens
Since when does the problem occur
Urgency of the problem
Screenshots and examples
Add screenshots if possible
Highlight relevant fields or error messages
In complex flows: describe the steps to reconstruct the problem
What you better not do!
Sharing your login and password.
Access is granted through an API that is installed upon signing the contract.
What helps us extra fast
Company name / database (if multiple environments)
Any recent changes (updates, new modules, configurations)
What you should avoid
Vague descriptions like "it doesn't work"
Multiple unrelated questions in one ticket
Incomplete or contradictory information
Frequently Asked Questions
Here are some FAQs about our helpdesk
Unused helpdesk hours can be transferred to the next year, provided that a new helpdesk bundle is purchased.
Customers can reach the help desk via [email protected], only during office hours.
Customers with an SLA contract can create a ticket 24/7; the handling and response time are in accordance with the terms of the signed SLA contract.
For unused helpdesk bundles, a money-back guarantee applies for up to 30 days after purchase. Bundles for which hours have already been used are not eligible for a refund.
Alpha ERP offers professional Odoo support and Odoo helpdesk for SMEs throughout Belgium. Whether it's a technical blockage, Odoo tickets, user questions, or Odoo help with a specific problem — as Odoo consultants in Bruges, we are ready with quick and expert assistance. Transparent Odoo support in Belgium with clear SLA agreements.
